Frequently Asked Questions
Everything you need to know about our fresh-baked delights.
How do you ensure the freshness of my order during shipping?
All Dulcito Bakery treats are baked to order and vacuum-sealed immediately. We use insulated packaging and expedited shipping methods to ensure your items arrive as fresh as if they just left our oven.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan pastries. Please check the 'Dietary Needs' section of our menu for a full list of ingredients and allergen information.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a future delivery date. This is perfect for birthdays, anniversaries, or holiday planning.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours for a full replacement or refund.
How should I store my bakery items once they arrive?
Most of our items are best kept at room temperature in an airtight container for 2-3 days. For longer storage, we recommend freezing them for up to one month and reheating as per the instructions included in your box.
Do you provide tracking information for shipments?
Yes, as soon as your order is baked and scanned by our carrier, you will receive an email with a tracking number so you can monitor its journey to your doorstep.